A lift is a ten, twenty, thirty-year purchase — so the warranty behind it matters more than almost any spec on the datasheet. Here's the Aritco warranty in plain English: what you get, what's excluded, and the one condition that catches people out.
What Aritco promises
Aritco was the first manufacturer in the lift industry to put a 5-year product warranty on every lift it makes — most of the industry still offers one or two years. On top of that, the patented screw-and-nut drive system — the part that actually moves the lift — carries a 10-year warranty of its own.
The warranty is issued by the Aritco factory in Sweden and covers defects in materials and workmanship. If a covered part fails, Aritco repairs it or replaces it with new parts. Cover starts from the day your installation is signed off on the mandatory installation checklist — not from the day you ordered, so you don't lose warranty time to lead times.
That applies to every model we supply: the Aritco HomeLift, the space-saving HomeLift Compact, the wheelchair-accessible HomeLift Access, and the commercial PublicLift Access and Aritco 9000.
The condition that catches people out
Here's the part worth reading twice: the warranty is only valid if the lift is installed and serviced by an Aritco Partner.
That means two things:
- Who installs it matters. A lift fitted by a general builder or an unauthorised firm has no factory warranty from day one.
- Who services it matters too. Skipping servicing — or having it done by a non-partner — can invalidate the remaining cover on a lift that was installed correctly.
As an official Aritco stockist, we install to the factory checklist and run the servicing that keeps your cover alive for the full term. And if a fault ever does appear, we file the warranty claim with the Aritco factory on your behalf — you don't chase anyone.
What's not covered
No product warranty covers everything, and Aritco is upfront about the exclusions:
- Routine maintenance items and adjustments
- Normal wear and tear
- Faded paint
- Batteries
- Labour and travel outside normal working hours, where you request it
In other words: the warranty covers the lift being built right; keeping it running right is what servicing and maintenance plans are for. The two work together — and remember, the servicing is also what keeps the warranty valid.
The questions to ask any lift supplier
Whoever you buy from — us included — ask these three:
- Is the installer an authorised partner of the manufacturer? If not, there may be no factory warranty at all.
- What happens to the warranty if I skip a service? Get the answer in writing.
- Who handles a warranty claim — me or you? The right answer is them.
Thinking about an Aritco lift? Request a quote for a free home survey, or talk to us about keeping an existing Aritco lift's warranty valid — we're happy to give honest advice either way.